In Awe of the NHS

Picture of a group of NHS doctors and nurses facing the camera

Hello once again.  The last time I wrote to you I was waxing lyrical about my Caribbean cruise, well, it didn’t take long for me to come down to earth with a bump.

In the final few days of our cruise we learned that my wife’s mother Jean, a lovely 89-year-old was suddenly taken seriously ill. At almost the same time, I took to my bed with the worst case of flu I have ever experienced. Four days under a duvet and then as weak as a kitten for three weeks afterwards. My illness meant that I couldn’t visit my mother-in-law as often as I would have liked.

Sadly after two months of struggle Jean finally departed this life and we were left to remember a loving, supportive, generous, and caring woman. Her passing caused me to reflect on the NHS and the care that she had received from all the staff who looked after her.

A picture of Jean and her granddaughters wedding
A picture of Jean at her granddaughter’s wedding

Jean spent two months in the hospital, first in intensive care and then on surgical and rehabilitation wards. What you notice immediately, when you spend any time in an NHS hospital, is that the doctors and nurses come from all over the world. (Where would the NHS be without immigration?) The second thing that is very obvious is the high number of agency staff working on the wards. The nurses seemed to change on a daily basis so it was rare to see the same person two days running. This inevitably led to things not being followed through, presumably because the handover between shifts with so many ‘temporary’ staff was less than perfect. An example of things falling through the cracks was that monitoring food and liquid intake were sometimes not recorded, this led to increased anxiety for us as we couldn’t tell whether Jean’s lack of physical improvement was due to not drinking or eating enough.

Another significant issue facing staff was the high turnover of patients, this was quite extraordinary and the beds on all the wards that Jean spent time on were never empty for long. Many of the patients were elderly and very confused and the nursing staff in particular needed to exercise extraordinary sensitivity in dealing with some of the challenging behaviours that they exhibited. I was in awe of their professionalism and patience.

As many of you know I have been involved in campaigns to prevent assisted dying being made legal in the UK.  I was concerned that the end of life care that Jean might receive would not be of the highest standard given the demands on the staff and other resources, my concerns were unjustified.

In the final days of Jean’s life, everything that could be done to keep her pain-free and comfortable was done. On the night of her death, she was moved to a side room where we could be with her. Her passing was peaceful and dignified, and I’m incredibly grateful to everyone who was involved in making this possible.  We are indeed a fortunate nation to have the NHS and the dedicated people who work in it.

Picture head and shoulders of Blake the black Labrador
Our 13-year-old black Labrador, Blake RIP

Finally just to put a tin lid on what has been a tough few weeks our 13-year-old Labrador, Blake, collapsed, despite the vet’s best efforts there was nothing that could be done to help him. He too departed this life with dignity, and we miss him but differently.

Can’t wait for May!!

Here are the links to the latest news. I hope they are of interest.

Capita faces fresh call to be stripped of PIP contracts

Latest ‘reckless’ DSA reforms could leave disabled students without support

Fears over government links as equality watchdog launches welfare probe

Government ‘must see disabled people as innovators and contributors’

Rail access improvements set for delays… along with nearly £50 million funding

All news provided by John Pring Disability News Service

Author: PhilFriend

Dr Phil Friend (OBE FRSA) himself a wheelchair user, is acknowledged as the UK’s foremost consultant on disability matters. A powerful and highly popular communicator, his company – Phil & Friends – provides consultancy to many of the country’s best-known companies. In addition to his professional activities, he is also a respected champion for equal opportunities and diversity in general, where his special blend of humour and direct speaking has won admirers from around the world.

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