I’d like to spend a moment or two remembering the Motability journey if you’ll pardon the pun. I remember the days of the infamous three-wheeled invalid carriage and the feeling of being treated like a second-class citizen regarding personal transport, travel and independence. Buses, trains and taxis were mostly inaccessible, and many severely disabled people relied on the goodwill of others to get around.
As you may be aware, The Daily Mail (5th February and 18th February) published articles accusing Motability of “hoarding £2.4 billion and paying its boss £1.7 million” here’s a link to the article http://dailym.ai/2Cp2jUF and http://dailym.ai/2CpQbT2. Both Motability and Motability Operations have now published letters setting out clarifications of some of the accusations made in the debate, and these are on their websites http://bit.ly/2HBmYZv
Following this coverage, a parliamentary select committee initiated by Esther McVey, formerly the Minister for Disabled People and now Secretary of State for Work and Pensions, is to undertake an “investigation”. Frank Field MP will chair the committee.
The Motability Scheme began back in 1977, and it made a difference, but for a long time, it wasn’t great. Back then it felt like the staff were doing you a favour by allowing you to lease a car, rather than recognising that you chose to hand over your Mobility allowance to get it. The Scheme was bureaucratic and complicated, if, for example, you scratched your car while loading your wheelchair, you were penalised. It seemed back then that the focus was on the car rather than the disabled person.
Since his appointment over ten years ago, the current CEO of Motability Operations, Mike Betts, and his team have entirely transformed the organisation, and as a result, the Scheme has seen a massive increase in its disabled customers. Motability Operations is now a commercial organisation with a real understanding of the needs of disabled people. It has a supportive infrastructure and an enlightened business model. This approach has resulted in a better deal for its 600,000 disabled customers, with excellent customer service that’s available to all. The Daily Mail has chosen to mislead and confuse these facts in its story quite deliberately.
I should declare an interest at this point. I have been a long-time supporter of the Motability Scheme, and I’m a satisfied customer.
It wouldn’t be overdramatic to say that some of these recent accusations amount to an attack on the Scheme, and the way it is run. We need to ensure that everyone is made aware of the facts and that we demonstrate our support for the values of the Scheme, personal, choice, independence, control and outstanding customer service.